FAQ

General Questions

How do I contact customer service?
How do I contact one of our stores?
How can I sign up for the Twelvth newsletter?
How can I unsubscribe from Twelvth newsletter?

Stores

Can I pick up an online order in one of your stores?
When are your stores open?

Product And Sizes

Can I get a custom suit or shirt measured at Twevlth Edit?
Does Twevlth Edit offer an alteration service for online purchase?
How can I find the right size?

Payment

What payment methods does Twelvth Edit?
Is the payment process secure?

Payment

What is your return policy?
Where can I track the process of my return shipment?
Do you change any costs for returning my order?
How will I be reimbursed for my return?
I received the wrong item, what should I do?
Can I exchange on item?
How does returning work if I ordered from outside the European Union?

Orders

How do I place an online order?
What is your privacy policy?
What is your pricing policy?
Do you still ship to the UK? what are the import costs?
What is your policy on VAT for outside-EU orders?
What is your policy on local taxes and customs duties?
I tries to place an order but it didnt go through. What can I do?
Where can I see if my item is still in stock?